Terms of Service

Terms of Service

Last Updated: May 2026

1. Acceptance of Terms

By accessing or using Sponzar, you agree to be bound by these Terms of Service. Sponzar is a technology and settlement facilitation platform and is strictly NOT a bank, financial institution, or payment processor.

2. Platform Role & Liability

Sponzar provides the software infrastructure for digital commerce, content distribution, and cashless event management (Event OS). Sponzar acts solely as a facilitation layer.

  • Event Liability: Sponzar is not liable for vendor disputes, event cancellations, physical injuries at events, or lost/stolen NFC wristbands.
  • Service Bookings: If a creator fails to fulfill a booked service, the dispute must be resolved between the buyer and the creator. Sponzar acts only as an escrow facilitator.

3. Refunds & Chargebacks

Sponzar accepts no platform liability for transactional refunds. We are not the merchant of record for third-party transactions (i.e., creator subscriptions, event tickets, or vendor purchases). The Event Organizer or Creator is the merchant of record.

Any requests for refunds due to attendee dissatisfaction, event cancellation, or vendor disputes must be directed to the respective Organizer or Creator. Sponzar only facilitates technical refund flows resulting from system errors.

4. Event OS, Wallets & "Breakage" Funds

Attendees may top up digital wallets for use at live events via NFC wristbands. Following the conclusion of an event, attendees have exactly 21 days to request a withdrawal of any unspent funds.

Expiration of Funds: Any unclaimed balances remaining in an Event Wallet after the 21-day claim period will expire. These expired funds ("breakage") are permanently retained by Sponzar as operational reserve and platform revenue. Sponzar is under no obligation to refund or transfer expired balances after this period.

5. Capital Advances & Financial Hub

Sponzar may offer capital advances based on your algorithmic Sponzar Score. By accepting a capital advance, you authorize Sponzar to automatically deduct the agreed repayment amount or percentage directly from your future incoming revenue, wallet balances, or settlements until the advance is fully recouped.

6. Intellectual Property & DMCA

Creators retain full ownership of their intellectual property. By uploading content, you grant Sponzar a broad, royalty-free, worldwide license to host, stream, distribute, and display the content. Sponzar operates under safe harbor provisions and strictly enforces a zero-tolerance policy for copyright infringement.

7. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Sponzar may operate under multiple jurisdictions depending on the region of deployment, but the primary jurisdiction for dispute resolution remains South Africa.

8. Identity Verification and KYC Compliance

To maintain the integrity of the Sponzar platform, prevent fraud, and comply with Anti-Money Laundering (AML) regulations, we require creators to undergo identity verification before accessing certain features, including payouts.

  • Third-Party Providers: We utilize secure, accredited third-party verification providers (e.g., Datanamix/PBVerify) to validate your identity. By initiating the verification process, you authorize us to share your provided information with these bureaus for the strict purpose of identity validation and fraud prevention.
  • Accuracy of Information: You agree to provide true, accurate, and current information. Providing fraudulent documents, stolen identities, or deepfake/synthetic media will result in immediate account termination, forfeiture of funds, and potential reporting to financial authorities.
  • Verification Fees: Certain verification tiers may incur a processing fee. This fee will be deducted from your Sponzar wallet balance or deferred and deducted from your next payout.